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Common questions we're asked.
Frequently Asked Questions
more info about aqueity
If you don’t see what you are looking for shoot us a note. We are happy to help you through the process. As you search for the right provider, questions arise about the process, the people and cost.
Some questions you already have and there are others that you should be asking. With so many IT options in the market – its critical, for both Aqueity and our clients, to have a shared understanding and crystal-clear expectations.
What type of organizations are the best fit for Aqueity’s services?
Our primary focus is on small to mid-size and growing businesses (25 to 1000 employees) with select offerings for larger companies. We serve national and international organizations that typically have roots or a connection to the Chicagoland area. While our clients represent dozens of industries, Aqueity has deep experience in the financial services & wealth management, advisory/consulting services, business to business, manufacturing, construction, property management and associations.
Do you offer after hours and weekend support?
Absolutely! Aqueity offers 24/7 help desk support services to ensure there are always eyes on your business.
Clients requiring after-hours support can call 630-769-8700 and leave a detailed message.
Additionally, Aqueity's expert internal SOC team is constantly monitoring the current threat landscapes to make adjustments accordingly.
I want to ensure my IT infrastructure is secure. How can Aqueity assist?
Aqueity examines your current business’s internal systems and creates a customized plan that will best benefit your needs.
How does Aqueity differ from other IT companies?
Aqueity truly provides Extraordinary Service delivered by an Extraordinary Team! We pride ourselves on our attention to detail when it comes to client care. Whether it’s our tactful honesty, rapid responsive or our tailored process your business will not doubt our white glove service.
I want to transition to your services. What is the process like?
Aqueity has a very robust onboarding process that we will be with you every step of the way. We aim for the process to be as effortless as possible on our customer’s end.
Does Aqueity support devices other than computers?
Aqueity specializes in servicing a multitude clients and industries. Contact us today to receive more information regarding our personalized business solutions!
What is Aqueity’s hiring process like?
Our HR manager and recruiting team takes great pride in providing our clients with the best possible talent. Our cherry-picked candidates go through extensive procedures and once they become part of the Aqueity team they have a dedicated internal success team to ease their transition. Check out what Careers we are currently offering!
We already have an internal support team. What would the benefit of Aqueity then?
This is not a one size fits all type question. That’s why Aqueity offers multiple service plans that are custom fit to our customers needs. Whether you are looking for an all-inclusive strategy or a custom design to just bridge the gaps Aqueity is on top of it!
We provide the tools and support. You lead the transformation.
Become the tech-savvy company your business needs.
