Careers


Join the Aqueity Team

What sets Aqueity apart from all the other IT companies out there is our talented, hand-picked team.

Do you have a passion for technology? Do you like to work directly with clients and help them execute their IT plans?

We have an in-depth hiring process because we think it’s worth spending the time to make sure it’s the right fit. And it’s a pretty great place to work, so the retention part is easy.

What Does a Career at Aqueity Offer?

Aqueity offers a rich comprehensive benefits package that includes the following:

  • Major medical, dental and vision insurance
  • Long term disability insurance
  • Life insurance
  • Retirement account matching
  • Technology spending account
  • Paid time off
  • Paid training allowance
  • Business casual dress code
  • Competitive salary based on experience

OPEN ROLES

If Aqueity sounds like the right fit for you, please apply for one of our open positions below or submit your resume to hr@aqueity.com. We look forward to meeting you soon!

The Associate Technician is responsible for handling first level support of service requests and being the first point-of-contact for our clients requiring support. The ideal candidate will support and troubleshoot incoming issues on the following technologies: workstations, printers, servers, networks, and vendor-specific hardware/software.

Essential Duties and Responsibilities

  • Triages and classifies incoming service requests
  • Documents and tracks all required information supporting accurate ticket reporting
  • Resolves service requests and escalates service requests to other resources as needed
  • Provides IT Support relating to technical issues involving Microsoft’s core business applications, operating systems, and cloud services
  • Supports disaster recovery solutions
  • Provides basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provides basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Monitors remote monitoring and management system alerts and notifications
  • Communicates with customers as required including updates on incident progress and notification of impending changes or agreed outages
  • Displays ability to patiently walk user through steps needed to address an issue
  • Fast turnaround of customer requests - quickly and correctly identifies issue or problem, and recommending most efficient solution
  • Answers all web-based inquiries and phone calls within response time goals
  • Documents basic support processes and knowledge base articles for recurring issues
  • Handles difficult situations calmly and with confidence
  • Displays empathy for our technology users and their day-to-day challenges
  • Maintains good organization and follows each user service issue through to completion
  • Proactively makes suggestions for solutions to frequently recurring user requests and technology service issues

Requirements

  • Minimum high school diploma and 2+ years’ experience in tech support or customer service role, or related discipline, or equivalent combination of education and experience
  • Proven ability to provide quality customer service support with strong problem-solving skills
  • Certifications preferred, but not required (e.g. CompTIA A+, Microsoft MTA/MCSA, etc.)
  • Experience with ConnectWise and/or Kaseya preferred, but not required
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Ability to multi-task and adapt to changes quickly while managing competing priorities
  • Technical awareness: diagnosis skills of technical issues and ability to match resources to technical issues appropriately
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-paced environment
  • Ability to work in a team and communicate effectively - maintains a positive and friendly attitude towards all team members
  • Current active drivers’ license with active auto insurance

The Systems/Network Engineer is responsible for maintaining the design and integrity of the client's entire environment, along with coordinating complex projects. The ideal candidate will have solid skills in networking and internet technologies with a general understanding of Microsoft core technologies.

Responsibilities

  • Provides IT support related to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Designs, implements, and supports services for Microsoft related technologies: Office 365, Microsoft Azure, Windows Server, Exchange, SQL, SharePoint, etc.
  • Engineers and implements system solutions to meet customer needs
  • Implements and supports disaster recovery solutions
  • Provides technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provides remote access solution implementation and support: VPN, RDS, and Citrix
  • Completes system documentation and consulting services including system reviews and recommendations
  • Communicates with customers as required including updates on incident progress, and notification of impending changes or agreed outages
  • Improves customer service, perception, and satisfaction
  • Escalates service or project issues that cannot be completed within agreed service levels
  • Possesses business awareness including specific knowledge of customer and how IT relates to their business strategy and goals
  • Discovers opportunities for enhancing client’s environment
  • Develops in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Documents internal processes/procedures related to duties and responsibilities of a Project Manager
  • Reviews IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Requirements

  • Bachelor’s degree (B. A.) from four-year College or university and 2+ years of experience in a similar role; or related experience and/or training; or equivalent combination of education and experience
  • Professional IT Certifications, such as: Microsoft, Cisco, VMware, Fortinet, IBM, etc.
  • Excellent interpersonal skills including telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: diagnosis skills of technical issues and ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Ability to work in a team and communicate effectively