Project Coordinator

RESPONSIBILITIES:

• Coordinate client projects from initiation through completion, tracking milestones, timelines, budgets, and deliverables across multiple concurrent engagements, supporting appropriate resource assignment throughout
• Serve as the primary point of contact for clients throughout project delivery, proactively communicating status, risks, and scheduling changes and escalating complex or sensitive issues as appropriate
• Own the scheduling and staffing of recurring client onsite visits, ensuring appropriately skilled resources are assigned and coordinating with client contacts to keep visits on schedule and manage changes
• Create and maintain projects within ConnectWise, ensuring accurate and up-to-date records throughout the project lifecycle
• Facilitate issue resolution between internal teams and clients as needed
• Coordinate with third-party vendors as needed throughout project delivery
• Liaise with the procurement team to align hardware and software delivery timelines with project schedules
• Monitor project scope and flag change order requirements, ensuring the established process is followed through to completion
• Coordinate cross-departmental communication around key project milestones to ensure internal teams are aligned and prepared
• Ensure project time is logged accurately and against the correct project for billing purposes
• Maintain accurate project documentation, meeting notes, action items, and implementation records
• Conduct post-project reviews and document lessons learned

EDUCATION & EXPERIENCE

• Associate degree in Business, Information Technology, Project Management, or a related field, or equivalent professional experience
• Minimum of 2 years of experience in a Project Coordinator, Project Administrator, or similar role
• Experience managing multiple concurrent projects in a fast-paced environment
• Experience managing professional client relationships in a business-to-business environment
• Ability to manage and prioritize a high volume of concurrent responsibilities without missing deadlines or deliverables
• Excellent verbal and written communication skills with the ability to adapt across audiences, from clients to internal technical teams
• Ability to build and maintain professional client relationships
• Sound problem-solving skills with the ability to exercise independent judgment in unstructured or fast-moving situations
• Meticulous attention to detail

PREFERRED:

• Working knowledge of IT infrastructure concepts and common project types, including network infrastructure, cloud migrations, and client onboarding
• Experience with ConnectWise or a similar PSA platform
• Experience working for a Managed Services Provider (MSP) or IT consulting firm

• Competitive salary based on experience
• Health, dental, and vision insurance
• Performance-based bonuses and incentives
• Supportive and collaborative work culture
• Professional growth and advancement opportunities